Asus support. RMA Submittal Form (USA or Canada Customers ONLY) 2020-02-11

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I spoke to Jonelle P. Once we were connected, I asked how I could transfer files between my VivoBook and smartphone. However, since Asus preinstalled two audio programs on the VivoBook, I pressed her to see if she could find the other one. He stated that while you can stop the updates completely, you can delay them for up to 35 days. After getting all my pertinent information, Hugh quickly told me that there was no way to disable nor reschedule automatic Windows 10 updates. Lengthy wait times are now a thing of the past, as are dropped calls and outright wrong answers at least online; the phone is another story.

ASUS Service Shop

I was also impressed by how easy it was to navigate Asus' tech support site and get relevant answers. Please allow up to 48 hours for it to be sent out. He stuck to his story even after I hinted that there might be an app. That meant that the company had a lot to prove this year, and it was my job to put the company to the test. You'll have the best chance of getting correct answers from the company's social media reps and live chat agents, while the phone reps have a bit of work to do to match their online counterparts. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.

Official Apple Support

Bottom Line Asus really stepped up its game this year, either improving upon or outright eliminating most of the complaints we had about its tech support. I'm pleased to report that Asus rose to the challenge, offering a more user-friendly website and more savvy tech-support reps. This was my second-shortest call, at 3 minutes and 7 seconds. At first, he directed me to look through the icons in the bottom-right corner of the screen. . However, the model of my laptop only had IceWizard.

ASUS Service Shop

But after a little more digging, he understood that I was looking to improve the tinny sound and directed me to search for an app called IceAudio. Last year, we noted that the search function was less than perfect, bringing the most tangential issues to the top. While we do not assist data transfer, you could try sharing the files via Bluetooth. Do not complete this form for these types of requests. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts. Asus currently doesn't offer extended warranty programs, but it's looking to launch something toward the tail end of 2019.

RMA Submittal Form (USA or Canada Customers ONLY)

From there, he explained the various presets and also pointed out that I could further tweak the sound via the Advanced Settings button. In the meantime, the company will continue to support systems out of coverage at no additional charge. When I informed him of the fact, he instructed me to click on the app, which launched the Ice Audio Wizard app, netting him a correct response. After 3 minutes had passed, Jonelle had me launch Asus SmartAudio, which offered a variety of presets. The company's performance wasn't perfect, but it is definitely one of the most improved when it comes to tech support.

ASUS Service Shop

Warranty If you purchase an Asus laptop, chances are that it'll come with the company's standard one-year warranty. However, Asus does need to better train its representatives when it comes to company-branded software. I conducted my last call at 12:44 p. Last year, we dinged Asus for poor website design, lengthy hold times and other tech support infringements. Many of the agents' mistakes stemmed from an Asus app. I spoke to Richard at 3:53 p. During her first attempt, she pointed me to the volume button, but once I informed her I needed to tweak actual presets, she had to do a little digging.

ASUS Service Shop

Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. But the company came through a day later, redeeming itself when the rep gave me a long explanation of the Sync app, with no prodding from me. But there are no entries for Windows questions like disabling webcams or stopping forced updates although Asus does offer info on installing and registering Windows 10 Creators Update. The whole process took 8 minutes and 43 seconds. One place where Asus has made strides is in its. Asus also covers two-way shipping in the event you have to send in your system for repair.

ASUS Service Shop

However, you're definitely on the hook if the notebook is damaged during installation. I asked how I could adjust the audio settings on my notebook. Beware of counterfeit parts Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. If your product is outside the manufacturer warranty term, you may still complete the web form, but you must upload a copy of your proof of purchase for warranty validation and you will receive a Case. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an or. I started with the company's Facebook account at 1:36 p. He politely responded that there might be a third-party app that could help me, but seemed to have no knowledge of the Asus Sync app.

Official Apple Support

In those cases, you'll need to speak to a Live Agent. Both of these statements were incorrect. I don't know about you, but tech fails typically happen for me in the wee hours of the morning. When I told her it wasn't there, she recommended searching for the word audio in the Windows search bar, which brought up Asus Audio Wizard, netting the rep some hard-earned extra credit. For my second call, I talked with Richard at 10:59 a. It's admirable that he attempted to fix his error, but he's still wrong, since you can disable updates by simply going to the Windows Updates settings and flipping a switch.

Asus Customer Service Rating 2018: Undercover Tech Support Review

So the call ended at 2:55 p. The coverage includes free accidental damage protection for select laptop models. He confidently and incorrectly stated that he would not be able to assist me because Asus doesn't offer that capability. . . .