Now two days later and nothing. That says a lot about this vendor and I'll never order again. No posts of customer reviews of products. I get sighs and attitude, sorry there is nothing we can do for you and overall a complete lack of customer service. I will refuse the package. I would like to say that over the phone they were a tad nicer. Why must I hunt them down to get answers? I ask for an email confirming they have received the item back and it will be refunded.
This person did not tell me I had to also provide a copy of my driver's license during that call. Much of my business now goes to Amazon. I ordered parts and tools over a week ago. After a week of trying to do so, I finally had to threaten them with contacting my State Representative about this sleazy practice. After 3 attempts to cancel, they still shipped my order. I would even pay more to be treated better than Brownells. Why wasn't I told that during the first call? Unfortunately, my constant poor experiences have finally discontinued any and all relations with this company as they live on the reputation hat they once had, but fail to maintain.
It's cheaper generally, much faster, easier to return items, and credits are posted far more quickly. Much of what they say about a product is wrong. So they do a promotion, but raise the price. Don't do business with Brownells. My most recent, and my last transaction ever, occurred when I placed an order in April of 2018, using one of their online codes that gives free 2 day shipping. The rep said the order will go out that day.
At that point, I was happy with the prompt processing, but it all went down hill from there. Once you're on their mailing list, it's endless promotional daily emails. I've been buying from Brownells for several decades, back before the internet when you had to place telephone orders. I called and got the most rude, unhelpful person, who straight out told me there was nothing she could do and that the free shipping only applied to the first item that shipped. Sorry Brownells, you had a chance to gain a new loyal customer and blew it on the first impression. My first experience as an online buyer has been inexcusably unprofessional. It cost me a customer.
I was getting tired of the smug comments over live chat and the 2-3 week and sometimes longer email responses, so I started calling when I had issues and I had many! When I repeated that to her she said, well you got free 2 day shipping already so the other item defaults to standard slow rate shipping. Mind you, Brownells still has not contacted me directly about this issue. Nowhere in the promo code I used did it state any of that. I had no idea you could buy something like this!!! A couple days have passed, and the tracking number shows that the item has arrived and is scheduled to be delivered. I cannot tell you how many times I've placed orders and had the shipping take an abnormally long time, but when I reach out to customer service I'm told. Call and they will work it out, right? I just do not get it, at all.
I inquire about the shipping and I'm told that it would fall under the 2 day. Unfortunately, for many things I need or want, Brownells is the only source. Placed a very simple order for a pistol and some 9mm ammunition. Also talked to someone in their international department for some reason. Canceled my order and I will spend my money somewhere else. This was my first experience ordering from Brownells and can honestly say it's probably my last.
Over the last few years, this company has grown substantially from a small family-run business to a large brick-and-mortar, as well as internet-sales business. A couple of hours pass and I receive an email asking me to call their customer support 1-800 number. I'm an avid firearm builder, outdoorsman, and spend lots of time on the range, so when I found Brownells years ago. So it's been a week from the time I ordered until they even shipped my items. However, when I need something, I always first check Amazon. By using this website you are subject to our. I even went as far to sign in, went to the order number and tried to cancel there, but to no avail.
Brownells has really stepped up their game when it comes to shipping, well, sort of. Android installation note As part of the Android Operative system, there is a restriction that blocks installing applications outside the Google Play Store. Worst online shopping experience in many years and I will never trust them again. Save yourself the time, money, headache and shop elsewhere! The very next day Sunday, before my order had even been assigned an order number I sent a reply to the confirmation email to cancel. As the saying goes use it or lose it! I sent another Sunday night and another Monday after i was assigned an order number. So of course I immediately emailed them a copy of my driver's license. End of May comes and goes and I call and I'm told that there was no current timeframe for the item but that it would drop 2 day once it was in stock.