Please check the limitations on the about making changes to your device it is up to you if you wish to proceed. I spoke to support associates and a supervisor via online chat. At the top of the screen tap Alta and scroll down. You should see your tracker's firmware version and you can now unplug your tracker. Sync it and use it as you would normally do. Now I am charging every couple of days. If you go fast, you can do it in 5.
At the top of the screen tap Alta to see your settings. Whether they get replaced under warranty or not, these fitbits will never last more than a couple of years which means we are getting terrible value for money whatever happens. I felt like i was talking to a robot reading the exact same sentences with no understanding or sympathy for my frustration. Over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Since this feature causes the screen to light up when you turn your wrist towards you, turning it off can prolong battery life. However, as I stated in a previous post-- if you buy a watch for it's features, you shouldn't have to stop using some of those features in order to extend the battery life.
If you need anything else, let me know! I got ahold of customer service and they are sending me a new pebble. But I was highly pleased with the way the support team handled my case. My battery suddenly stopped holding a charge two months past warranty expiration. Hey hey hey , welcome to the Fitbit Community! All-Day Sync increases battery drain on both your tracker and mobile device. I just want to get this resolved asap because I go back to work this weekend and I use my fitbit to tell time, since I can't have my phone on me, so I know when I need to go pump! The supervisor repeated the words previous associated had said. Mine is only 2 years old.
Pull up tab for ribbon on screen 3. All this to basically say that we are all addicted to coffee and stay in the warehouse for ridiculously long hours in order to keep up with the demands of the youth for these two sided head audio devices and speakers that float when you throw them in the ocean or in your bathtub to test if they actually float. Going to be hard justifying spending money on a new Fitbit knowing the battery life is so short and can't be changed. This company is going on my Do-Not-Buy list. Unsolder battery off board 8. If your device is found to be defective within the warranty period, it may be eligible for replacement.
Yes, that was a pun, you are welcome. For example, Karen Hamilton, a Fitbit user who said she received her tracker as a gift, posted on a Facebook thread in July that her two-month-old Flex was unable to hold a charge for an hour. Last night I read these new posts, so I hope this one works better. I am in the same situation. Fitbit is saying it has to be replaced. After this fully charge it by plugging it for a couple of hours. Shoddy customer service if you ask me.
I charged my fitbit yesterday and it died this morn. Sent from my iPhone I was impressed too. To find the setting, open the app and tap Account. I have emailed Support to ask when they will send a replacement. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage.
That is life today, and not a failing of Fitbit. Since I had bought it just over a month ago, that is why I returned it to try another. If you'd like to take advantage of this, let me know! Also, if you are wondering how we keep up with the demands of the people so well, its because 90% of the people that work here are all Russian around getting things done most of the time. The device worked well for about four months, but then it started to have problems holding a charge. A replacement battery should definitely be available. Solder on new battery 9. The first one I owned the charger design was trash and it broke.
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They have a battery problem and need to get it fixed asap! Support does need to follow the warranty policy so if you device is found defective after this period they won't be able to replace it. I am appalled by how wasteful it is to have to throw away a perfectly good Fitbit simply because it needs a new battery. It's what they said would happen. For our full return policy, see our. Sorry to hear about your Charge 2 not holding its charge past its warranty period. There is some interesting information on them at Battery University.
Good luck and keep me posted! Looks like a few comments. We paid for a tracker that was supposed to remind us when to move and sync and track our steps! I told them my fitbit alta was not charging. I am getting super frustrated spending the money for a fitness tracker that I just have to replace a few months later. We are not getting what we paid for! Battery life is affected by use and other settings, actual results may vary. For our full warranty terms and conditions, see our. Both Bell and Hamilton said that they still experienced charging problems even after trying all of Fitbit's recommendations.
I hope these suggestions help Have a wonderful day! But hey, I'm just writing this down so that it says something down here, because that's more professional right? The battery would drain after less than hour, leaving Bell unable to track her workouts and daily steps. Debbie It's annoyingly easy but hard to find. Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely. I've had this one since last June. This is a no win situation. Thanks for being part of our Community! In the beginning I got about 5 days out of it and then after about a year I was lucky to get 2.