Factory Reset: This option will reset this Sky Q box back to its factory state. Recordings and settings on your main Q box will not be affected. Do share in the comments below. Confirm the light on front panel is red and leave for a few seconds. Mini box not updating Some customers have reported that their Sky Q Mini box is perpetually telling them that new software is being updated, but that nothing actually happens. You are now on the current software version.
Fast forwarding, for example, can be done by tapping right with each tap increasing the forward speed — as opposed to trying the new swiping gesture that can be tough to get the hang of. The rest will be done by the box itself. Adrian Grahams began writing professionally in 1989 after training as a newspaper reporter. But there are of course issues, as there are with every first-generation service. Related: Search days ahead Wondering how to search days ahead without having to press and hold a button? Factory Reset: This option will reset this Sky Q box back to its factory state.
Settings on your Sky Q Mini boxes will not be affected. Wait for a few minutes for the Sky box to initialise. Sky Q common problems solved: Fast forward inaccurate If fast-forwarding and rewinding are proving to be too tough to use accurately there is a new option in a recent update that may help. Use the Up and Down buttons on your Sky Q remote to highlight the option you require, then press Select. Also useful if you know the length of advert breaks and want to power through them. Sitting around waiting for issues to resolve themselves isn't ideal, but the point is that the Sky Q software is getting updates all the time, so don't despair if you're getting annoyed by a bug — it's likely that a software patch is going to arrive at your home more quickly than a Sky Q engineer, anyway. Wait for the remote command light left of the standby light on the front panel to begin flashing.
Box turning itself on in the night Eco Mode appears to be causing various connectivity and content display issues for people, including turning the Sky Q Mini box on in the middle of the night. It might be bad weather — which you'll just have to ride out — or it might be the cabling hooked up to your box. Buy or upgrade now: Bright blue light Many Sky Q users find the blue light on the front of the box to be distractingly bright. The satellite Mini boxes should be out in the open, away from the floor, the ceiling, and other wireless and electronic devices. This is a simple enough fix as it just requires you to re-pair the two devices.
Failing that try a reset using the button at the back of the Mini Box. If both the internet and router connections are marked as good, you might need to reposition or restart one of your Mini boxes. Turn the troublesome Mini box off and on at the mains to reset the connection. That should help to fix the issue. This will, however, wipe everything stored on your box.
Sky Q customers have the ability to choose between resetting just settings, just the hard drive or performing a full factory reset. A System Reset will reset all settings to their defaults and erase the entire contents of your Sky+ boxes hard drive then re-format it, meaning you will permanently lose all Recordings, Series Links, Reminders and OnDemand Downloads. Where has the Stop button gone? This is a simple enough fix. For now, the best way to deal with it is to deactivate Eco mode. Error message problems Don't be alarmed if you get an error message on screen — the issue might be relatively easy to fix, and at least you've got a head start in terms of having some information about what's gone wrong. Reset Hard Drive: This will reformat your Sky Q boxes hard drive, erasing any recordings, downloads and series links.
If your issue is only a minor one, you might find it fixes itself when Sky pushes out a bug fix. In the meantime, you can post your issue on the Sky Q forums — just run a quick search to see if there's already a thread on your problem. To get around this, try manually updating the Mini box. We can't cover every single issue here but we can tell you that Sky regularly issues software updates and patches for the Sky Q system. Here are a couple of tips to help you manage.
If you're still having no joy, switch your Sky Q box off and on at the mains to reset it, then try series link on another programme before attempting it with the original one again. All your recordings, downloads, series links, settings and network setup on this box will be reset, you will also need to re-pair your Sky Q Touch remote to your Sky Q box. Related: Remote troubles Is your fancy new Bluetooth remote flaking out? Factory Reset: This option will reset this Sky Q Mini box back to its factory state. Settings on your Sky Q Mini boxes will not be affected. Is there something wrong with your? Turn your Sky Q box off at the mains, double-check all the ports and cables as much as you can, then turn your Sky Q box back on to see if the issue is fixed. The last channel viewed or channel 998 displays. .
Your Sky Q Mini boxes network setup and any recordings you have made will not be affected. Just swipe right on the circular touchpad, followed by the Back button, and the light will temporarily switch off. This is a pretty common bug, so will require a fix from Sky. Last but not least, if the problem still persists, turn off Eco mode and this may help solve the issue. If you do have an issue that you really can't fix, Sky will of course send out an engineer to help get everything working again. Does it crash, or are any of the buttons unresponsive? A simple restart on the box, using the remote may be enough.
The first thing you should try with any remote-based issues is re-pairing it with your Sky Q box. If the problem does lie with your Sky equipment, resetting the hardware should be enough to fix it. Your Sky Q boxes network setup and any recordings you have made will not be affected. For Sky + customers a System Reset is usually used when a planner rebuild has been unsuccessful in resolving issues with information stored on your Sky+ boxes hard drive. Sky Q common problems solved: Images not loading Sometimes the thumbnail images for shows might not appear on your Sky Q Mini Box. If that doesn't work, try resetting the hard drive — highlight Settings on the Sky Q menu then press 0, 0, 1 and then Select. Sky recommends resetting your Sky Q box and then any Sky Q Mini boxes you've got to see if the issue gets fixed.