This was not something complex it was very easy for them to fix. Have you heard about Pep Boys, the great tire auto aftermarket chain from the U. . If you want to order auto parts from RockAuto, return a part or cancel your order, visit the page. Every now and then, the shipping prices from RockAuto become so great that the brand prefers to lose some of its clients than covering for shipping on auto parts which require to be exchanged for wrong information in the ordering system of the company.
Customers should remember that all product returns are generally subject to that specific. After 2 months and after 3 months, I emailed them and their answer has nope, found nothing. Again I said they were in the same box. Anyone with a functioning brain would understand what happened here. Additional Details Does your car need new parts? Most customers will immediately turn to RockAuto for the obvious reason. When things go good you can get some decent deals but when they go wrong you could end up getting really ripped off.
I explained in full detail about what happened yet I'm still responsible for shipping the item back and they will not refund my overnight shipping cost. I went past the return window and got stuck with a very expensive part that's useless to me. In which category do you find yourself? Use the Rockauto Black Friday Coupon Codes for free shipping and buying the accessories and parts of your vehicles. And in terms of auto parts, RockAuto is probably the best on the market. Even if its defective right out of the box.
As you can see, although the used RockAuto parts catalog is a very popular subject online on most car related forums, not all the feedback is a positive one. When choosing a parts store you are choosing between 1 Price, 2 Delivery, 3 Returns. As mentioned above, unlike Advance Auto Parts or AutoZone, this particular company provides to its customers pretty low prices, maybe the lowest in the market. If the company has done any mistakes or if your item is somehow defective when received, the brand will pay all refund you all shipping expenses. Thank you to the entire staff at Rock Auto. Have you ever been interested in using auto parts discounts from other auto retailers than RockAuto? Brake pads for a 13 mini Cooper, and a speed sensor for a Nissan Xterra. I will never buy from this company again and I will also tell others never to buy from this place.
The charge is usually deducted from the refund. Basically there was an error in their listing and they sent me the wrong part. Have you ever used the services of RockAuto by now or is this your first time? If you are a loyal customer of the company you probably already know that RockAuto does not for larger orders or businesses. In-Store Return Policy Products that are returned to needs to be brought within 90 days from the date they have been ordered. Add your mail address and you can maybe also get a Rock Auto t-shirt or hat. Terrible customer service if you can even call it that. As this is our mistake, we will issue you a full refund for the part and associated shipping.
Buyer beware, until they change this they will let you down I'm updating my review from a 1 Star to 3. All customers who are eligible for product refunds will be reimbursed for made. Pep Boys Coupons: Which Are Better?. Three years ago, Genuine Parts Company has taken over Exego Group, one of the leading in Australasia. Com to locate parts for your truck, car, or motorcycle.
I contacted the manufacturer of the part directly and they said it was up to rock auto. After a bunch emails and pictures they've pretty much wouldn't do anything for me. About RockAuto RockAuto puts a lot of right to the front door of its customers and business companies. You can always choose the services of another auto retailer, right? About AutoZone Discount This is a form of promotion deal that the company offers to its customers attract them into as well as to help them save money. Have you heard about Pep Boys, the great tire auto aftermarket chain from the U. Napa Auto Parts Locations Have you ever been interested in using auto parts discounts from other auto retailers than RockAuto? Does your car need some parts changed in the near future? Well, now you can compare between some of the most important companies that are available online terms of parts for your car. Got them installed and car was shaking when applying brakes at speed higher than 50 mph.
I can't stress how much of an inconvenience this bullshit of a company caused me. For privacy purposes, your story will get credited using only the first name and somehow a vague geographic region. As soon as a customer needs to deal with their customer service, things may not go so well. A refund takes around five business days to be received. Are you ordering your auto parts from RockAuto often? The brand operates a company which deals with parts repackaging which is known as Balkamp. I'll never buy from rock auto again.