Sitel group. Leadership at Sitel Group 2019-12-01

Working at Sitel: 5,333 Reviews

She completely degraded me and went way out of line in the tone and manner of speaking. When it came to attendance I did everything I could to avoid missing time,. My seizures were getting worse and the medication I was on would practically tranquilize me. When I reached the floor for the very first time back in December 2010, It was the worst christmas I had in my life! Answer 1: The phone number for Sitel is 615 301-7100. Then after the two weeks, you go to another training before you start on your own. For this I assumed my shortcomings in lost time were understood and known that is was not job avoidance or laziness, I was actually going through some very hard times.

Sitel Corporate Office

Lynch signed his first major client in 1988, Allstate Insurance, after which the business grew rapidly. And I have not heard anything from Aron or Eric. Contact us anytime at This website stores cookies on your computer. You all get out now, don't wait on the bonuses because that final one they will not pay it out. No call , no vmail, after 2 year of dedicated employment and excellence in production and dedication i gave I got an email telling me I was fired. Employee discounts With our global strength and local flexibility, we offer our people many employee discounts around the globe. As long as you demonstrate your will to success and your ability to help those around you, we provide you the tools you need to keep moving up.

Customer Service Representative (Claims Adjuster)

On each I was told that I could use my laptop. There was always talk that sitel is family that we were more than a number and a timecard. I was then placed on another new team with a new coach. I feel sorry for you. Paid training We invest in your learning, development and growth. In 2006 the company announced a merger with Client Logic, another outsourcing firm.

Sitel Group is a Zendesk Business Service Provider

Learn how to drive Innovation Powered by Emotion in your company and become a real differentiator. I was also taken on the side, and yelled at instead of talking in a calmly voice as a customer service agent should. It took its toll on my attendance record. When I used to work in an office environment it was quite difficult to make it through most days. When I found Sitel I honestly thought that had changed. Overall, it's a profit driven company, so their bottom line is money not people. I learned that not every customer will be happy even if you try your best and that is where transferring the call to the supervisor comes in handy if requested by the customer.

About Sitel Group

They did no emphasize performance and delivery of content to benefit the capability of the trainees and subsequently the competence in job performance; which in turn would benefit the corporation. At this point i was so ill i dont think i could have even told you the current day or month for that matter. In my 20 years of Sales and Customer service I have never felt so unheard , ignored, and devalued as this has left me. There were things that disappointed me for example every 2 or so months I would be assigned a new coach, an a majority of the time common ground was found and I was able to maintain a productive and open relationship with my coach. They seem to have an agenda and were being encouraged to behave in a manner that was suited for their own personal ego or some other persons personal agenda.

12 Sitel Group Reviews and Complaints @ Pissed Consumer

I filed that complaint with my current coach at the time Steve daley. And I believe my performance and dedication should have been the determining factor as to whether or not I was terminated. For All consumers, please stop being mad At the people on the phone. Our team of experts can help evaluate your business and recommend the right initiatives at the right time that can help. The building is planned for 9999 E. The training also is a little lacking in areas, and it explains why there are many errors on the job. And I can honestly say during my shifts on mchd to Me not one second of it felt like work.

Working at Sitel: 5,333 Reviews

Sitel is privately owned by private equity funds. Also in combination with the consistent system issues that would present themselves on a daily basis. . Let's Work Together From coaching and managing operational teams to overseeing accounts for top brands, Sitel Group has a clear route to success; with roles that align with each step of your leadership journey. So its very disheartening when you like your job, you like the pay, but you hate going to work with All the injustice that is evident among entry level Customer Service Reps and Upper Management. Do something to make it better.

Sitel Corporate Office

It is a strict environment but on a normal day you need to answer phone calls, fix whatever issues the customer is having with their account. As a Claims Adjuster you will service one of the most well-known insurance providers for military members and their families. I explained the situation and all that I had gone through and still received a write up. If you have a passion for customer service and customer experience and thrive in a fast-paced environment, we will provide the training and development support you need to hone your skills, so that you can make an impact on a global scale. Our Leadership and Development programs are designed to educate and reward participants as they continue their journey and take steps towards managing associates. She made it very urgent and immediate that I signed the final immediately.

Customer Service Representative (Claims Adjuster)

I still have all the messages that I received from mr. As with Sitel , I felt honored to have the option to work from my home and grateful for the opportunity to show my skills and work on my weak points. I used to get seizures a lot in the past and they had slowly started to come back again. I have had 15 operations to remove and or correct issues cause by this disease. We empower our leaders to drive engagement and a positive culture. I have 2 different contact numbers and 3 different emails.