My experience with Camping World of Denver: My wife and I purchased a brand new 2013 Jayco J-Series 1206 tent trailer on December 19, 2013. Close to For outdoor adventurers, Denver offers the perfect blend of city comforts and wilderness access. To many chiefs, not near enough Indians. I informed him of my situation. I was not going to accept it in its current condition. I guess that does take a college degree to realize.
The perception that my wife and I have is that they do not hold their people accountable for customer service. I got up early on Saturday, loaded two of my kids into the truck and set out once again on the 85 mile journey to Camping World of Denver. But they never stand behind any of it. It seems that sales numbers are the only thing considered. I have received two follow-up phone calls from Jayco. Lance is 40 something and he acts like an immature 13 year old. Most of the sales people are like used car sale's people.
It didn't work correctly and customer was trying to go over the vehicle and its problems with Donnie. I once again call for an update and I was told that Jayco had been closed for an entire week due to snow. What Donnie doesn't realize is that eventually when a person like Lance gets a free pass, he will end up hurting someone. How do you calculate this estimate? I told her to get those funds back in my account and where she could go as she could not answer one question without telling a lie. Cheri Mcnelly is a coward who uses the trust of others to advance herself.
Horrible salesmanship there with the saleswoman that I was having to deal with. I refused to sign anything, told them were out of line, and I reached out to Marcus. When they are trying to sell their unit they promise the world. The following week came and went and I heard nothing from Camping World of Denver, so I again called on Friday my day off and was told the camper was ready. Reading your scenario madder my stomach turn, nothing but lies, all of them. Two weeks came and went and I had not heard anything about the trailer, so I called to get an update. I need to settle down and not expect any extra treatment.
Camping World of Denver has now been paid in full for the camper, I am making payments to the bank, paying insurance, and paying for storage for a camper that I have had in my possession for less than week and have never had the experience of operating for my family. These are not allegations, simply my experiences and opinions expressed. Of note, he was not willing to have this discussion on the sales floor in front of potential buyers. Twice the store manager said that he did not want to speak to me. I was now extremely upset.
The message I took away from that discussion was that my time does not matter to them, they already have my money. M on Friday to tell me that he was just getting hooked up and about to leave the Denver store, 85 miles from my house. I was then told that all of the damage was an insurance issue for me to figure out with my insurance company. I have noticed that Camping World of Denver and Camping World Corporate do not have a similar policy. When the mountains are calling, head west—within an hour, you can escape the city. They make things warranty work caused by Jayco worse, cause more and additional damage and issues. Both areas are first-come, first served except from Memorial Day to Labor Day.
If you have a few days, drive 70 miles to Rocky Mountain National Park. What else was I to do at this point? The lesson learned here is that once Camping World was paid for the camper, we no longer mattered to them. Then if you complain or become frustrated, they get aggressive and could care less. I called them myself on Tuesday. My Boy Lance tried to hit with me a customers truck while backing out of the bay and I was on a golf cart.
Marcus finally stepped in and resolved it. That is when things got worse. I never spoke to the service manager and have not spoken to him since January 18, 2014. Campsite reservations are required; book early for summer nights. I was upset that it had just been found after they had already had our camper for a month. I personally believe that you are only as good as your word. I went through it with a technician and provided the following list: torn decal, bed rails broken, and refrigerator not operating properly.